Order to Cash Analyst

About the role

The Order to Cash Analyst supports the collections process by handling customer payment queries, managing invoice disputes, and ensuring accurate documentation within ERP tools. The role contributes to timely payment reconciliation, voice‑channel support, and compliance with company policies, aiming to improve customer satisfaction.

Key responsibilities

• Support payment collection processes using ERP tools by monitoring outstanding invoices, documenting transactions, and assisting with payment reconciliations.
• Address customer queries and disputes related to invoices, following the LTC‑Collections & Helpdesk process and escalating complex cases as needed.
• Maintain and update customer account information in ERP systems, ensuring invoice details match orders and identifying discrepancies.
• Generate and review financial reports using ERP tools to identify trends and support resolution of discrepancies.
• Provide initial troubleshooting for voice communication issues impacting collections, escalating unresolved technical problems.
• Deliver customer service support through voice channels, responding to billing and payment inquiries promptly and professionally.
• Assist in documenting collections processes and updating internal helpdesk documentation.

Required profile

• Foundational knowledge of LTC‑Collections & Helpdesk operations, including basic dispute management and payment reconciliation.
• Basic familiarity with ERP tools for transaction documentation, invoice management, and financial report generation.
• Good communication skills for addressing customer queries and supporting internal collaboration.
• Initial learning of voice communication troubleshooting and documentation processes.
• Basic understanding of compliance requirements related to collections and company policies.
• Optional but valuable: certification in ERP fundamentals (e.g., SAP ERP, Oracle Financials Foundations) and ITIL Foundation.

Required skills

• SAP ERP
• Oracle Financials
• ITIL Foundation