Performance Analyst

About the role

The Performance Analyst will manage and drive operations service quality and performance across the network. You will analyze key performance indicators, monitor transit times, and coordinate improvement initiatives to ensure optimal service, cost efficiency, and customer satisfaction.

Key responsibilities

• Monitor and analyse operations performance indicators such as transit time, delivery, exception handling, and NOEP KPIs.
• Provide regular reporting and analytical insights to identify performance gaps.
• Control and coordinate performance across gateways, service centres and network operations.
• Lead Quality Control Center activities for real‑time monitoring and rapid incident response.
• Supervise Network Control Group activities including tracing, flight monitoring and incident management.
• Coordinate with internal stakeholders to ensure smooth operations and service delivery.
• Develop and implement operations performance plans aligned with regional and global objectives.
• Support audits, training programs and business continuity planning.
• Lead or participate in projects to improve service quality and operational efficiency.

Required profile

• Bachelor’s or Master’s degree (Bac +4/5) in Business, Logistics, Transportation or a related field.
• 3 to 5 years of experience in operations, service quality or logistics performance.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication and coordination skills across multiple functions.

Required skills