Quality and Customer Manager

About the role

The Quality and Customer Manager acts as the internal voice of the customer, ensuring that all products meet defined quality standards and customer requirements. This position oversees the implementation of the quality management system across the organization and supports product design, development, and new project feasibility.

Key responsibilities

• Identify and manage special characteristics and define quality objectives.
• Lead corrective and preventive actions, including containment and shipment stops for non‑conforming products.
• Support product design and development, assess feasibility of new manufacturing projects, and coordinate cross‑functional execution.
• Supervise statistical process control (SPC) through sampling methods and define inspection criteria.
• Manage customer portals, analyze complaints, and ensure appropriate actions are taken.
• Ensure proper implementation of the quality management system, documentation, tool validation, and environmental management system.
• Act as Product Risk Manager and communicate IT system needs to the IT department.

Required profile

• Master’s degree (Bac+5) or equivalent in a technical or scientific field.
• Proven experience in quality within the automotive or plastics industry.

Required skills

• Statistical Process Control (SPC)
• Quality Management System (QMS) implementation