Remote French Bilingual Customer Support Representative

About the role

We are looking for a fluent French‑English speaker to join our remote support team. You will assist customers from French‑speaking regions via phone and live chat, turning issues into positive experiences.

Key responsibilities

• Provide timely, friendly assistance in French and English through calls and chat.
• Troubleshoot orders, product questions, and technical issues with a solutions‑first mindset.
• Document every interaction accurately in our CRM system.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads to stay aligned on priorities and brand standards.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• General CRM system proficiency.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Culture focused on growth, accountability, and connection.