Reservations Agent
EMEA
Job description
About the role
Join the Hotels team as a Reservations Agent and be the first point of contact for guests seeking memorable stays. You will turn inquiries into confirmed bookings while embodying the warmth and hospitality that defines our brand.
Key responsibilities
- Provide exceptional customer service by responding promptly and professionally to guest and team inquiries.
- Secure individual bookings, converting inquiries into confirmed reservations.
- Maintain attention to detail by accurately recording and processing all reservations.
- Use proactive selling techniques to maximize room sales and promote hotel upgrades.
- Support sales efforts by handling sales inquiries and identifying potential leads for future business.
Required profile
- A passion for spreading the light and warmth of hospitality.
- Integrity – always doing the right thing.
- Leadership qualities that inspire others.
- Teamwork mindset to achieve the best outcomes.
- Ownership and accountability for your responsibilities.
- Urgency and discipline to make a lasting impact in every moment.
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Published 3 weeks ago
Expires 1 month from now
26 views · 0 interested
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