Reservations Coordinator - Morocco

About the role

Intrepid Travel is looking for a Reservations Coordinator for its Morocco office. You will support the efficient management of Intrepid's reservations function in Morocco, working closely with the Reservations, Operations, Product and Sales teams so that bookings, cancellations and trip arrangements are handled accurately and smoothly. The role takes ownership of supplier communications and reservation administration.

Key responsibilities

• Manage bookings, cancellations and trip arrangements accurately and smoothly
• Take ownership of supplier communications and reservation administration
• Help deliver seamless travel experiences for customers
• Work in a collaborative, fast-paced environment with flexible hours during the high season, including Saturday shifts when required

Required profile

• Experience in reservations, travel operations, administration or a similar coordination role
• Knowledge of Morocco and/or experience in the travel industry
• Experience managing bookings, supplier communications or customer enquiries
• Strong written and verbal communication in English and French
• Ability to handle multiple priorities and stay accurate in a fast pace; the starting salary depends on location and experience

Required skills

• Strong working knowledge of Microsoft Excel and Word
• English and French

What we offer

• Full-time permanent position with a hybrid model of 2 work-from-home days per week
• Flexibility to work additional hours during the high season, including Saturdays
• 4 weeks of holiday a year, plus 5 extra days of leave for Intrepid trips
• A free Intrepid trip every year, plus discounts for families and close friends
• Minimum of 10 weeks paid parental leave and access to e-learning, professional development and mentor programs
• 20 hours of volunteer leave each year and an Employee Assistance Program