SAP L1 Support Consultant

About the role

We are looking for a service‑oriented SAP L1 Support Consultant to join our SAP S/4HANA Public Cloud team. You will handle day‑to‑day support operations, user enablement, issue resolution and training delivery. The role also involves using ticketing tools such as JIRA and contributing to documentation and process improvement.

Key responsibilities

• Provide timely support to SAP S/4HANA Public Cloud users, logging, triaging, tracking and resolving incidents.
• Perform basic troubleshooting of user access, role mapping and Fiori navigation issues.
• Coordinate with SAP for hotfixes or patches and validate new releases.
• Address security vulnerabilities, audit findings and implement advanced role/authorization controls.
• Assist in minor configuration changes, enhancement requests and root‑cause analysis.
• Prepare and deliver user training sessions, develop quick guides and training material.
• Participate in testing, data validation and Fit‑to‑Standard workshops during deployments.
• Collaborate with cross‑functional teams, AMS partners and escalate complex issues when needed.

Required profile

• Degree in IT, Computer Science, Business Administration or related field.
• 3‑5 years of SAP support experience, specifically with SAP S/4HANA Public Cloud.
• Hands‑on experience with core SAP modules (Finance, Procurement, Sales) and SAP Fiori applications.
• Experience in a structured support environment using ticketing tools (ServiceNow, Jira, etc.).
• Strong communication and presentation skills for end‑user training.
• Experience supporting multi‑country deployments or global support models.

Required skills

• SAP S/4HANA Public Cloud
• SAP Fiori
• ServiceNow or similar ticketing platform
• Jira
• SAP Cloud ALM
• SAP Business Technology Platform (BTP)
• SAP Enable Now (optional)