Senior Operations Manager

About the role

Uber’s Operations team drives growth and market performance in Morocco. The Senior Operations Manager will develop deep market insights, shape strategy, and lead driver onboarding and support teams.

Key responsibilities

• Develop a deep understanding of riders, drivers, competitors and marketplace dynamics to identify growth opportunities.
• Break down complex problems, use data and market insights to create actionable recommendations and measurable results.
• Manage driver onboarding, support and engagement processes, continuously improving the driver experience.
• Build and maintain relationships with fleet partners, government stakeholders and internal policy, legal and product teams.
• Collaborate cross‑functionally with Product, Marketing, Marketplace, Finance and regional Operations to deliver on Morocco’s priorities.

Required profile

• Minimum 5 years of experience in operations, consulting, technology, startups, mobility or a fast‑paced analytical environment.
• Strong problem‑solving and analytical abilities, comfortable working with data and turning analysis into clear recommendations.
• Operational mindset with the ability to move from strategy to execution and take ownership of results.
• Excellent communication and stakeholder management skills, able to present complex ideas simply.
• Leadership experience managing people, projects or cross‑functional teams.
• Fluency in English and Arabic; French proficiency strongly preferred.