Service Delivery Specialist – POS

About the role

Join HRS’s global service delivery team to implement and support a portfolio of hospitality technology solutions, focusing on Food & Beverage and POS products. You will work across a selected region, helping hotels, restaurants, spas and fitness clubs adopt innovative digital tools.

Key responsibilities

• Participate in support and implementation projects for hospitality venues across the region.
• Handle customer cases, triage inbound requests and manage owned and escalated tickets.
• Stay up‑to‑date with new product releases and ensure customers are informed.
• Liaise with subject‑matter experts on client enhancement requests and development needs.
• Collaborate with support and implementation teams to exceed service‑level agreements.
• Conduct user training sessions on HRS solutions.
• Perform additional duties as directed by management.

Required profile

• Minimum 2 years of experience in support, installation or configuration of hospitality POS products or as a user of Simphony (or similar).
• Experience with competitive hospitality systems such as PMS, POS or spa solutions is a strong advantage.
• Familiarity with Oracle PL/SQL is a plus.
• Strong interpersonal skills and ability to work with cross‑functional teams.
• Willingness to travel extensively for extended periods.
• Fluent in English (written and spoken) and in the local language.

Required skills

• Simphony (or similar hospitality POS platform)
• Oracle PL/SQL
• POS system implementation and support

What we offer

• International work environment with diverse, demanding tasks.
• Supportive teammates and opportunities for personal development.
• Motivating remuneration package with hybrid work options.
• Competitive annual bonus scheme.
• Team‑building events and family‑friendly benefits.
• Fitness and healthy‑lifestyle support programs.