Service Desk Agent (Italian & French) – Casablanca

About the role

NTT DATA is looking for a Service Desk Agent who is fluent in Italian and French to provide first‑line IT support to users in Casablanca. You will troubleshoot hardware, software, network and peripheral issues remotely, ensuring quick resolution and maximum uptime.

Key responsibilities

• Identify, investigate and resolve user‑reported technical problems.
• Provide guidance via phone and email, screen and diagnose incidents, and dispatch tickets to specialised support groups.
• Document service requests, prepare incident reports and assist in hardware/software evaluations.
• Act as a liaison between end‑users and internal departments to ensure timely problem resolution.

Required profile

• University degree in a technical field or relevant Microsoft certifications.
• Up to 2 years of experience with Microsoft operating systems, remote administration and the Microsoft Office suite.
• Proven experience delivering remote IT support.
• Excellent communication skills in both Italian and French.
• Flexibility to work shifts when required.

Required skills

• Microsoft Operating Systems
• Microsoft Office applications
• Remote IT support
• Microsoft certifications (optional but preferred)

What we offer

• Competitive salary and benefits package.
• Comprehensive health and wellbeing programs.
• Opportunity to work in an inclusive, forward‑thinking global organization.