Store Manager - Tommy Hilfiger (Arribat Center)

About the role

Hudson, an international retailer and distributor active in sport and fashion wear, is hiring a Store Manager for its Tommy Hilfiger outlet at the Arribat Center in Morocco. The position is full-time, based in the store and reports to the Retail Operations Manager. The store manager oversees all operations needed for the store to run smoothly, ensuring swift and polite customer service that boosts sales and satisfaction while upholding the brand's reputation.

Key responsibilities

• Carry out actions raised on productivity reports from retail operations and the country banner, and handle customer complaints and queries effectively
• Adhere to brand guidelines, collection planning and visual merchandising (VM) standards
• Manage the store budget covering sales, payroll and operational costs, and report on top-line sales, conversion rates, stock loss and labour costs
• Recruit and select staff according to brand guidelines and allocated headcount, create rosters, manage timesheets and own staff appraisals
• Train staff daily on customer service and store operations, and mentor them on the training and knowledge provided
• Keep the outlet well maintained, ensure items are defect-free, properly displayed and correctly priced, and verify that security measures are in place
• Ensure sales assistants have the equipment and products they need to serve customers professionally

Required profile

• At least 2 years' experience in a retail store, ideally in a supervisory or leadership role
• Knowledge of financial and customer service principles
• Sales-driven with a good understanding of KPIs, business acumen and strong communication with the team and HQ departments
• Flexibility to work in shifts

Required skills

• Proficiency with MS Office
• Leadership, organisational and problem-solving abilities