Switchboard Operator – Guest Services

About the role

Join Hilton’s vibrant hotel team as a Switchboard Operator and become the first point of contact for guests calling in. Your friendly voice and quick response will set the tone for a memorable stay, helping guests feel welcomed from the moment they pick up the phone.

Key responsibilities

• Answer incoming guest calls with an upbeat, professional attitude.
• Provide accurate information about hotel services, amenities, and reservations.
• Use the PBX system and related computer applications to route calls efficiently.
• Relay detailed information to appropriate teams during emergency situations.
• Maintain up‑to‑date knowledge of hotel operations to address guest inquiries promptly.

Required profile

• A passion for hospitality and delivering exceptional guest experiences.
• Strong communication skills and a courteous telephone etiquette.
• Integrity, teamwork, and a sense of ownership in daily tasks.
• Ability to stay calm and precise during high‑pressure or emergency scenarios.

Required skills

• Proficiency with PBX telephone systems.

What we offer

• Opportunity to work with a globally recognized hospitality brand.
• Supportive, award‑winning workplace culture.
• Career development pathways within Hilton’s extensive network.