Team Member - Service Consultant - P-5

About the role

The Service Consultant supports the visa application centre by processing applications, assisting customers, and ensuring compliance with operational standards. The role combines administrative accuracy, customer interaction, and logistical coordination.

Key responsibilities

• Scrutinize and collect visa application documents, recording all data accurately and within the defined Turn Around Time.
• Maintain the application system, ensuring error‑free entry and timely completion of each case.
• Respond to applicant queries in‑person, by email, or telephone, providing information on value‑added services and encouraging feedback.
• Handle cash and bank transactions in accordance with established procedures.
• Manage passport delivery logistics to consulates, applicants, and logistics partners.
• Adhere strictly to standard operating procedures, manuals, and compliance guidelines.
• Support the Deputy Manager/Operations Manager in the execution of World Bank projects.
• Promote responsible use of natural resources and follow the organisation’s health, safety and environmental policies.
• Follow Anti‑Bribery Management System (ABMS) roles and uphold ethical standards.

Required profile

• Strong attention to detail for document verification and data entry.
• Excellent communication skills to handle applicant inquiries across multiple channels.
• Ability to manage cash handling and logistical tasks accurately.
• Commitment to compliance, SOP adherence, and ethical business practices.
• Willingness to support project‑related activities and sustainability initiatives.

Required skills

What we offer

• Opportunity to work in a dynamic visa processing environment.
• Exposure to international project support, including World Bank initiatives.
• Professional development in customer service, compliance, and operational management.