Technical Service Representative

About the role

We are looking for a Freelance Technical Service Representative to manage our device warehouse in Casablanca. You will be responsible for receiving, configuring, distributing, and tracking laptops, mobile phones, and SIM cards for two legal entities while ensuring compliance with security and inventory standards.

Key responsibilities

• Receive new stock, register it in the system, and keep inventory up to date.
• Allocate devices to employees and contractors based on valid requests, following FIFO principles.
• Inspect returned devices, determine next steps (re‑image, clean, repair, or disposal), and update records.
• Prepare, pack, and ship outdated or unrepairable devices to disposal partners.
• Load devices with the latest approved operating system and maintain a secure, organized warehouse.
• Collaborate with business controls, security, finance, and IT teams for asset tracking and inventory reviews.
• Use ServiceNow to log all asset changes and check requisitions at least twice daily.
• Support special projects and cooperate with the country’s device management leader.

Required profile

• Ability to work independently and manage time effectively.
• Physical capability to move boxes and equipment.
• Strong customer‑facing attitude and respectful communication.
• Experience in warehouse or asset management environments.

Required skills

• Operating system reinstall and machine wipe (Windows, iOS).
• ServiceNow for asset tracking.