Technical Support Representative – Morocco

About the role

Join TELUS Digital as a Technical Support Representative based in Morocco, providing front‑line assistance for one of the world’s largest internet brands. You will work with enterprise customers, diagnose complex technical issues and ensure a seamless service experience.

Key responsibilities

• Deliver high‑quality technical support to customers, guiding them through problem resolution.
• Prioritize and manage client requests to minimize impact on operations.
• Identify and flag potential outages or widespread issues affecting multiple clients.
• Document all interactions and troubleshooting steps thoroughly for future reference.

Required profile

• Fluent in French (minimum 80 %) and English (minimum 70 %).
• Strong analytical and problem‑solving abilities.
• Excellent communication skills, both written and verbal.
• Ability to multitask, work under pressure and maintain patience during extensive troubleshooting.
• Customer‑oriented mindset with high emotional intelligence.

Required skills

• Technical troubleshooting experience.

What we offer

• Opportunity to work for a global leader in telecommunications and BPO services.
• Collaborative, inclusive culture that values diversity.
• Career development within a fast‑growing digital transformation company.