Telesales Account Manager – Casablanca

About the role

This role manages selected reseller accounts and builds relationships with key clients to grow sales of Epson products, mainly in the Audio Visual and Printer ranges.

Key responsibilities

• Manage contacts for selected non‑field‑managed reseller accounts.
• Achieve KPIs such as 40% year‑on‑year account growth, talk‑time and effective‑call targets.
• Cold‑call reseller prospects using promotions and campaigns as hooks.
• Qualify leads, guide them through to closure and coordinate with other departments.
• Upsell and cross‑sell Epson’s product portfolio.
• Assist resellers in obtaining rebates and ensure they are on the appropriate partner programme.
• Promote accounts to ‘Field Managed’ status where possible.
• Maintain accurate pipeline data and keep forecasts up‑to‑date.
• Engage business‑unit heads on large opportunities to secure stock.
• Represent Epson at shows, exhibitions and solution briefings.
• Identify resellers suitable for Plus Silver accreditation.

Required profile

• Experience in a Telesales, Inside Sales or Call‑Centre role (beneficial).
• Good level of education.
• Excellent communication skills with the ability to sustain high activity levels.
• Resilience and determination after setbacks.
• Strong administrative abilities.
• Positive, can‑do attitude.

What we offer

• Competitive salary.
• Wide range of excellent benefits.
• Working environment that values quality, teamwork and respect.
• Commitment to sustainability and environmental responsibility.
• Culture that promotes diversity, strong values and teamwork.