Telesales Executive (Televendeur)

About the role

The Telesales Executive will manage a portfolio of 400‑600 existing DHL customers within the Direct Sales segment. The role focuses on retaining revenue, expanding business through up‑selling and cross‑selling, and acquiring new accounts via telephone contact.

Key responsibilities

• Maintain and grow relationships with existing customers by following a predefined call cycle.
• Drive revenue retention and development through up‑selling and cross‑selling DHL services and products.
• Identify and open new accounts, ensuring profitable trade.
• Act as the main point of contact for customers, handling sales and post‑sales requirements.
• Collaborate with Sales Channels and internal departments to deliver cost‑effective service.
• Prepare daily and weekly reports to track individual and departmental performance.

Required profile

• Strong ability to manage a large customer portfolio via telephone.
• Customer‑oriented mindset with a focus on meeting sales targets.
• Effective liaison skills with internal teams to ensure service quality.
• Commitment to achieving revenue growth and minimizing customer attrition.

Required skills

What we offer

• Opportunity to work for a global leader in express delivery.
• Exposure to an international network focused on service, quality and sustainability.