Application Support Engineer

About the role

We are looking for an Application Support Engineer to join a major client in Rabat on a permanent basis. The role involves providing L1/L2 support for enterprise applications, primarily for government and public‑sector platforms, and requires immediate availability or a short notice period.

Key responsibilities

• Provide first‑ and second‑level support for enterprise applications, handling incidents and service requests.
• Analyse application logs, stack traces and error outputs using Linux command‑line tools.
• Document incidents accurately in ITSM tools such as ServiceNow or JIRA Service Management.
• Monitor system health with tools like ELK Stack, Splunk or Graylog and trigger alerts as needed.
• Collaborate with development teams to troubleshoot API (REST) and distributed system issues.
• Support end‑users in English, French and Arabic, especially during high‑priority incidents.

Required profile

• Bachelor's degree in Computer Science, IT or a related field.
• 2–4 years of experience in enterprise application support at L1/L2 level.
• Ability to work calmly under pressure and manage multiple incidents simultaneously.
• Fluency in English, French and Arabic.

Required skills

• Linux command‑line proficiency for log analysis and diagnostics.
• Experience with REST APIs and distributed system architectures.
• Familiarity with ITSM tools (ServiceNow, JIRA Service Management).
• Basic SQL query knowledge.
• Knowledge of monitoring and log aggregation tools (ELK Stack, Splunk, Graylog).