Captain Waitress – Fine Dining Service Lead

About the role

Little Krazy, a whimsical fine‑dining destination in Riyadh, is looking for an experienced and guest‑focused Captain Waitress. You will lead a designated service section, ensuring every guest receives attentive, knowledgeable, and personalised service from arrival to departure while acting as the key link between guests, kitchen, bar, and front‑of‑house teams.

Key responsibilities

• Deliver exceptional, personalised table service in line with restaurant standards.
• Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.
• Welcome guests, introduce yourself, and create a warm dining experience.
• Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.
• Provide expert recommendations based on guest preferences, dietary requirements, and allergies.
• Proactively upsell premium menu items, signature beverages, desserts, and chef’s specials.
• Accurately take orders and enter them into the POS system.
• Coordinate with kitchen and bar teams to ensure accurate and timely order delivery.
• Monitor guest satisfaction, anticipate needs, and respond promptly.
• Resolve guest concerns professionally and escalate when necessary.
• Lead, support, and mentor waiters and food runners within your section.
• Assist in training and coaching junior front‑of‑house team members.
• Maintain table settings, hygiene standards, and compliance with food safety and health regulations.
• Process guest bills accurately and ensure a seamless payment experience.

Required profile

• 1‑3 years’ experience as a Captain Waitress or Senior Waitress in a premium restaurant, luxury hotel, or fine‑dining establishment.
• Warm, engaging, and professional approach with strong hospitality values.

Required skills

• Proficiency in using a POS (Point‑of‑Sale) system.

What we offer

• 1‑year fixed‑term contract.
• Visa sponsorship, flights, basic salary, accommodation, and transport fully provided.
• No out‑of‑pocket expenses for candidates.