Customer Success Manager (Remote)

About the role

We are looking for a remote Customer Success Manager to serve as the daily liaison between students, parents, and a fast‑growing education platform. This position is ideal for empathetic, structured communicators with a STEM background who want stable, long‑term remote work with an international team.

Key responsibilities

• Manage a portfolio of students and their parents through dedicated group chats.
• Follow up on lessons, assessments, and homework to keep students on track.
• De‑escalate parent concerns such as cancellation threats, grade frustration, or engagement issues with empathy and structured problem‑solving.
• Coach and motivate disengaged or low‑confidence students.
• Coordinate with teachers when a student needs targeted support or a different instructional approach.
• Maintain proactive, open communication so parents never feel ignored.
• Ensure consistent tone, professionalism, and clarity in all written interactions.

Required profile

• STEM degree (science, engineering, mathematics, biomedical sciences, or related) – strongly preferred.
• Background in customer success, account management, customer support, or education.
• Strong written English; calm, empathetic, and clear under pressure.
• Comfortable de‑escalating upset customers and re‑engaging unmotivated students.
• Quick thinker who can adapt scripts and find creative solutions in the moment.
• Willingness to commit for 12–24 months.

Required skills

What we offer

• Earn in USD while working remotely.
• Work directly with an international education team.
• Build a long‑term career path with growth into senior and training roles.
• Develop transferable skills in customer success, communication, and education.