Fast Track Manager – Morocco

About the role

The Fast Track Manager will oversee Fast Track and Meet & Assist services across six Moroccan airports, ensuring a premium, seamless passenger experience that aligns with Swissport Aspire standards.

Key responsibilities

• Manage operational performance, service quality, and commercial success of Fast Track and Meet & Assist services at all locations.
• Implement and maintain Aspire service standards, operational procedures, and KPI monitoring.
• Lead crisis management, handle complaints, and ensure compliance with SLAs.
• Recruit, train, coach, and evaluate multi‑site teams, fostering a culture of care, integrity, and teamwork.
• Serve as primary liaison with airport authorities, security, immigration, airline partners, and internal stakeholders.
• Coordinate with internal departments to resolve operational challenges and enhance passenger service.

Required profile

• Bachelor’s degree or diploma in Aviation Management, Hospitality, Tourism, Business Administration, or equivalent.
• Minimum 5 years of experience in airport operations, premium passenger services, or hospitality management.
• Proven leadership of multi‑site or multi‑team operations.
• Strong knowledge of airport processes (security, immigration, boarding, VIP services).
• Fluency in Arabic, French and English.

Required skills