OT Process Controller

About the role

As an OT Process Controller at APM Terminals, you will work from the Integrated Operations Center (IOC) on a shift‑based rotation, supporting semi‑automated container handling systems at the TM2 terminal. Your work ensures high system availability and contributes directly to operational excellence in a global trade environment.

Key responsibilities

• Provide real‑time system support during shift hours from the IOC.
• Monitor alarms, interfaces, and process flows for quay cranes, automated rail‑mounted gantry cranes, and shuttle carriers.
• Lead Level 1 troubleshooting and escalate to Level 2/3 when necessary.
• Detect and resolve control‑system anomalies and software faults.
• Coordinate with Operations, Asset Management, and IT teams.
• Document incidents, interventions, and shift handovers thoroughly.
• Ensure SLA compliance and maintain clear communication within the Control Room.
• Support LEAN initiatives through accurate reporting and process documentation.

Required profile

• Bachelor’s degree in Computer Science, Business, or a related field.
• Strong analytical or technical mindset with hands‑on troubleshooting experience.
• Lean‑oriented attitude, curiosity, and a drive for continuous improvement.
• Excellent attention to detail and organizational skills.
• Ability to communicate technical issues clearly.

Required skills

• SQL
• Oracle
• BI applications