Remote French Bilingual Customer Support Representative
TalentPop App
وصف الوظيفة
About the role
We are looking for a remote French‑English bilingual Customer Support Representative to assist customers from French‑speaking regions. The role involves handling voice calls and live‑chat interactions, turning issues into positive experiences.
Key responsibilities
- Deliver timely and friendly support in both French and English via calls and chat.
- Troubleshoot issues with a calm, solutions‑first approach.
- Accurately document all customer interactions.
- Identify recurring trends and share feedback to improve processes.
- Collaborate with team leads and colleagues to stay aligned on priorities.
- Represent the brand with professionalism, care, and cultural sensitivity.
Required profile
- At least 1 year of remote or online customer service experience.
- Fluent in French and English, both written and verbal.
- Excellent written and verbal communication skills.
- Ability to stay calm and solution‑focused under pressure.
- Familiarity with e‑commerce and CRM systems is a plus.
Required skills
- Experience with Gorgias.
- Experience with Zendesk.
- Experience with Shopify.
- Basic knowledge of CRM systems.
What we offer
- Permanent work‑from‑home setup.
- Competitive pay, reviewed annually.
- Paid time off for rest and recharge.
- Monthly health stipend.
- Performance bonuses based on KPIs.
- A team culture that values growth, accountability, and connection.
Questions fréquentes
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الرواتب والأدلة وعمليات البحث في المغرب.
الراتب: Remote French Bilingual Customer Support Representative استنادًا إلى 9 عرض عمل في المغربالرواتب حسب المهنة
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