Business Analyst – Night Shift (Contact Center)

About the role

We are seeking an experienced Business Analyst to join our Analytics & Insight team on a night‑shift schedule. The role focuses on analysing contact‑center data, KPIs and operational performance to uncover trends, support continuous improvement and drive business results.

Key responsibilities

• Analyse contact‑center data, KPIs and performance metrics to identify trends, gaps and opportunities.
• Translate business requirements into analytical solutions, develop reports, dashboards and performance analyses using Power BI.
• Prepare and deliver insightful presentations to internal stakeholders and clients.
• Collaborate with BI & Reporting, Operations, Data Science and Engineering teams to support business objectives.
• Use speech‑analytics tools (e.g., CallMiner) to extract customer and operational insights.

Required profile

• Minimum 2 years of experience as a Business Analyst or in a similar analytical role, preferably in a call‑center environment.
• Fluent in both French and English (written and spoken) with strong communication skills.
• Proven ability to manage multiple analytical projects in a fast‑paced environment.

Required skills

• Power BI (intermediate level) for data visualisation and reporting.
• Experience with speech‑analytics tools such as CallMiner (or similar).