Front Desk Manager

About the role

The Front Desk Manager supports the Front Office Manager in overseeing all front‑office operations at a hotel in Fes. This role ensures smooth check‑in and check‑out processes, supervises guest‑service teams, and maintains high standards of customer satisfaction.

Key responsibilities

• Manage daily front‑office activities, including bell staff, switchboard, and guest services.
• Supervise and coach front‑desk personnel, ensuring coverage and performance standards.
• Handle guest complaints, resolve disputes, and maintain positive guest relations.
• Monitor staffing levels to meet operational and financial objectives.
• Communicate business goals and expectations to the team, recognizing performance and driving results.
• Step in for the Front Office Manager or Assistant when absent, overseeing all front‑office functions.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related area, or a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication skills with the ability to lead and motivate a team.
• Customer‑focused mindset with a commitment to delivering exceptional service.

Required skills