Inside Plant Engineer – NOC / Transmission / IP Networking

About the role

As an Inside Plant Engineer you will support TELUS Digital’s core network infrastructure by managing customer orders, monitoring IP and transmission networks, and ensuring service path elements are accurately provisioned. The position is fully remote, allowing you to work from Morocco while collaborating with global network operations teams.

Key responsibilities

• Create and maintain inventory records for service‑path network elements used in the field.
• Update customer orders with hardware installation details and usage information.
• Process order requests, including creation and completion of records in SAP, material ordering, and monitoring of the FOX database.
• Handle disconnects, cancellations, card additions, SFP swaps, and other network changes in NetCracker.
• Monitor and complete ECO orders, update order diaries, and route tasks to the appropriate groups.
• Review equipment capacity concerns and escalate to IPE Design Specialists when needed.
• Identify “Do‑Not‑Touch” orders and refer them for specialist handling.
• Track inbound revision requests such as wavelength changes, card or SFP modifications, FTP assignment changes, and CLLI updates.
• Provide monthly reports on order volumes, e‑time, SLA compliance, and revisions.

Required profile

• Strong knowledge of IP routing protocols (RIP, EIGRP, BGP) and MPLS.
• Experience with transmission technologies such as SDH, WDM/DWDM, Ethernet/EOS, and OTN.
• Background in NOC or network operations environments.
• Proficiency with SAP, NetCracker, or similar order‑management tools.
• Excellent analytical and problem‑solving abilities.
• Highly organized, detail‑oriented, and capable of handling repetitive, complex processes.
• Bilingual French and English preferred.

Required skills

• RIP
• EIGRP
• BGP
• MPLS
• SDH
• WDM
• DWDM
• Ethernet
• EOS
• OTN
• SAP
• NetCracker