Quality Market Operations Officer (Temporary)

About the role

A temporary Quality Market Operations Officer is needed to support quality market operations activities across Morocco. The assignment lasts 12 months, including a 3-month probation period.

Key responsibilities

• Daily: inspect imported finished goods and report non-conformities, run product release and blockage activities in SAP, and inspect returned products and write assessment reports.
• Weekly: monitor warehouse storage conditions against quality requirements.
• Monthly: check distributors, logistics providers and third-party partners against Quality Management Standards, carry out technical visits and compliance assessments, track and report quality KPIs, coordinate self-assessments with external partners, train distributors and logistics teams, conduct market visits and quality audits, and follow up with merchandisers on market reports.
• Biannually: coordinate and lead dummy recall exercises across the supply chain.
• Annually: lead block-and-release testing and document findings.
• Support investigations of customer and consumer complaints, take part in root cause analysis and follow up corrective and preventive actions.

Required profile

• Bachelor's or Master's degree in Quality Management, Industrial Engineering, Supply Chain or a related field.
• Experience in Quality Assurance or Quality Operations, preferably in the FMCG industry.
• Fluency in French and English; Arabic is an advantage.
• Willingness and ability to travel within Morocco when required.

Required skills

• Working knowledge of SAP.
• Experience with warehouse audits, distributor management and third-party quality compliance.
• Strong analytical, reporting and stakeholder management skills.