Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote team as a French‑English Customer Support Representative. You will be the first point of contact for French‑speaking customers, assisting them via phone and live chat while delivering a high‑quality, empathetic experience.

Key responsibilities

• Provide timely, courteous support in French and English through calls and chat.
• Troubleshoot order, product, and technical issues with a solutions‑first mindset.
• Document all interactions accurately in our CRM system.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm under pressure with a strong focus on solutions.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend, and performance bonuses.
• Growth‑focused team culture that values accountability and connection.