Remote French Bilingual Customer Support Representative
TalentPop App · Rabat
وصف الوظيفة
About the role
We are looking for a friendly, bilingual professional to join our remote team as a French‑English Customer Support Representative. You will interact with customers from French‑speaking regions via phone and live chat, helping them resolve issues, track orders, and answer product questions.
Key responsibilities
- Provide timely, courteous support in both French and English through calls and chat.
- Troubleshoot customer problems with a calm, solutions‑first approach.
- Document all interactions accurately in our support system.
- Identify recurring issues and share feedback to improve processes.
- Collaborate with team leads and colleagues to stay aligned on priorities.
- Represent the brand with professionalism and cultural sensitivity.
Required profile
- Minimum 1 year of remote or online customer service experience.
- Fluent written and spoken French and English.
- Calm and solution‑focused under pressure.
- Familiarity with e‑commerce and CRM environments is a plus.
Required skills
- Experience with Gorgias, Zendesk, or Shopify (or similar tools).
What we offer
- Permanent work‑from‑home arrangement.
- Competitive salary reviewed annually.
- Paid time off and a monthly health stipend.
- Performance bonuses based on key performance indicators.
- A supportive team culture that values growth and accountability.
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TalentPop App
Rabat
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