Senior Telecom Business Consultant - Commercial Strategy

About the role

A leading global ICT infrastructure and smart device provider is recruiting, through its recruiter, a Senior Telecom Business Consultant for commercial strategy. The consultant supports telecom operators' senior management and business stakeholders in identifying commercial challenges, improving business performance, developing strategic opportunities and defining sustainable growth strategies. The role is business consulting and commercial strategy, not an IT business analyst or technical systems role.

Key responsibilities

• Consult with telecom operators' senior executives on their priorities, objectives and challenges; analyse market trends, competition and customer behaviour; build trusted relationships and support strategic partnerships.
• Analyse commercial performance and develop strategies for customer acquisition, retention and lifecycle management, including pricing, product positioning and offers.
• Identify ways to optimise ARPU, reduce churn and increase customer lifetime value, and support customer segmentation and targeted marketing.
• Evaluate customer value management (CVM) strategies, analyse customer insights and consumption patterns, and propose improvement plans.
• Develop business cases, performance models and business model proposals, and present recommendations to senior executives.
• Coordinate with internal business, product, marketing and technical teams and prepare high-level presentations and reports.

Required profile

• Bachelor's degree in Business Administration, Marketing, Telecommunications, Economics, Management or a related field.
• At least 7 years of professional experience in telecommunications, business consulting, commercial strategy or strategic marketing.
• Direct experience in a telecom operator's Marketing, Commercial, CVM, Business Development or Strategy department is highly preferred; alternatively, consulting experience on telecom commercial strategy and business transformation projects.
• Strong understanding of telecom B2C business models and revenue generation.
• Professional proficiency in French and English.

Required skills

• Commercial performance analysis, customer acquisition and retention, churn management and ARPU optimisation.
• Pricing and product strategy, market and competitive intelligence, business modelling and strategic planning.
• Consulting, presentation, communication and stakeholder management skills.