Reservation Agent

About the role

The Reservation Agent will be the first point of contact for guests seeking to book their stay at Mazagan Beach & Golf Resort. This role ensures every reservation is handled accurately and efficiently, reflecting the resort’s high standards of service and the magical Moroccan experience it offers.

Key responsibilities

• Handle reservation requests via phone, email, and reservation systems with precise data entry.
• Prepare and send booking confirmations, and manage modifications, cancellations, and follow‑ups.
• Monitor room availability, rates, and deposit requirements to optimise occupancy and revenue.
• Coordinate with Front Office and other departments for VIP guests and special requests.

Required profile

• Previous experience in reservations, front office, or hospitality customer service is an asset.
• Strong communication skills in French and English; additional languages are a plus.
• Excellent attention to detail and ability to manage multiple tasks in a fast‑paced environment.
• Customer‑oriented, organised, and able to work collaboratively with other teams.

Required skills

• Proficiency with Property Management Systems (PMS) and reservation software.