Cloud Operations Specialist

About the role

The Cloud Operations Specialist will support our cloud strategy by managing end‑to‑end transactions for IaaS and SaaS offerings. Working remotely within a fast‑paced environment, you will help scale the business while ensuring compliance and operational excellence.

Key responsibilities

• Build quotes, prepare contracts, process orders and provision new IaaS/SaaS subscriptions accurately.
• Facilitate high‑value cloud transactions and maintain vendor compliance.
• Identify, design and improve processes, systems and operational workflows.
• Lead or participate in ad‑hoc projects aimed at operational excellence.
• Collaborate with sales, delivery, support and customer success teams to ensure seamless customer experiences.
• Act as a subject‑matter expert on cloud programs and educate account teams on operational procedures.
• Assist in resolving billing and invoicing issues related to the subscription portfolio.

Required profile

• 3+ years of experience in a high‑volume operational environment, preferably subscription, order or contract management.
• Strong organizational abilities and a customer‑first mindset.
• Excellent communication skills for interacting with sales, vendors and internal teams.
• Post‑secondary education.

Required skills

• Salesforce
• SAP
• ServiceNow
• AppDirect