Customer Service Sales Assistant

About the role

This full‑time, on‑site position in Casablanca supports customers by handling inquiries, resolving issues, and delivering an exceptional experience. You will act as the first point of contact and collaborate closely with sales and operations to ensure smooth order processing.

Key responsibilities

• Manage customer interactions through phone and other communication channels.
• Address questions, troubleshoot problems, and ensure customer satisfaction.
• Maintain a professional demeanor in all engagements.
• Coordinate with sales and operational teams to guarantee accurate order handling.

Required profile

• Proven experience in customer service or support.
• Strong focus on customer satisfaction and experience.
• Professional phone etiquette and clear communication.
• Collaborative, client‑focused attitude.
• Excellent problem‑solving skills and attention to detail.
• Fluency in French and English; additional languages are a plus.
• Bachelor’s degree in Business Administration, Communications, or a related field is advantageous.

Required skills

• Proficiency in Microsoft Office.
• Experience with CRM tools (preferred).