Customer Support Consultant (Dutch & French, remote)

About the role

SupportYourApp is looking for a multilingual Customer Support Consultant to join its global team. You will work remotely, providing first‑line assistance to customers in Dutch, French and English for a range of SaaS, software and hardware solutions.

Key responsibilities

• Deliver outstanding support via phone and email, handling incoming tickets and ensuring timely follow‑ups.
• Perform first‑level troubleshooting, guide users through software workflows, settings and configuration screens.
• Escalate complex cases to internal specialists and coordinate with developers and cross‑functional teams.
• Maintain accurate ticket documentation, contribute to knowledge‑base updates and stay current with product changes.
• Handle sensitive customer data securely and meet defined KPIs.

Required profile

• Native Dutch speaker with excellent French and English (C1 level) communication skills.
• Proven experience in a customer‑facing support role, preferably B2B or software‑focused.
• Structured, process‑oriented approach to troubleshooting and ticket handling.
• Ability to quickly learn complex software products and navigate configuration screens.
• Positive, proactive attitude and a reliable home office setup (PC with ≥8 GB RAM, 50 Mbps download, 40 Mbps upload).

Required skills

• Experience with ERP or accounting platforms such as Exact Globe, Exact Online, SAP or Odoo.
• Basic bookkeeping or accounting knowledge (invoicing, ledger, accounts payable/receivable).
• Remote‑desktop support tools: Splashtop, TeamViewer, AnyDesk.
• Familiarity with CRM systems.
• Basic SQL or database awareness.
• Knowledge of Peppol or electronic invoicing standards.

What we offer

• Fixed schedule: Monday‑Friday, 9 am‑5 pm (GMT+2).
• Fully remote work with an inclusive international environment.
• Compensation paid in USD.
• Referral rewards and opportunities for skill development.