Head of Business Operations & Site Manager (SaaS B2B)

About the role

Shiftmove is looking for a senior leader to head Business Operations and manage its Casablanca hub. You will be responsible for building a high‑performance culture, overseeing day‑to‑day site activities, and aligning local execution with the French operational leadership.

Key responsibilities

• Establish a high‑performance culture backed by clear KPIs and accountability.
• Own day‑to‑day office management, on‑site presence, and local HR/disciplinary actions.
• Partner with global recruitment to drive localized hiring, improve engagement, and implement retention strategies.
• Centralize and optimize Level 1 Technical Support, managing CSAT, SLA and Time‑to‑Resolution metrics.
• Build and embed performance‑driven onboarding processes, turning manual workflows into data‑driven engines.
• Act as the primary local anchor, ensuring seamless cross‑border alignment with French operational leadership.

Required profile

• Significant leadership experience in operations, customer experience or site/hub management within complex international environments.
• Proven background in fast‑paced SaaS, software or B2B digital product scale‑ups.
• Demonstrated ability to build or restructure teams from the ground up in a scale‑up environment.

Required skills

What we offer

• Opportunity to shape a strategic hub in a fast‑growing European SaaS leader.
• Exposure to a high‑impact, cross‑functional environment with a clear growth target.