Insight Analyst – Data Analytics for Contact Centre

About the role

Foundever is seeking a dynamic Insight Analyst to turn contact‑centre data into actionable business insights. You will work closely with internal and client teams, translating complex data into clear recommendations that drive customer‑experience improvements.

Key responsibilities

• Analyse customer and colleague data, develop insight dashboards and visualisations in Power BI.
• Prepare and deliver presentations that turn analytical findings into business‑friendly language for stakeholders at all levels.
• Capture requirements, manipulate data sets, and propose next‑step analyses or follow‑up actions.
• Act as a trusted advisor to operations and clients, supporting data‑led decision‑making.
• Collaborate with the BI & reporting team to fine‑tune dashboards and reports.
• Support continuous‑improvement initiatives by staying current with analytical tools and techniques.

Required profile

• Minimum 2 years of experience in an analytics or insight role, with at least 1 year handling contact‑centre data.
• Strong problem‑solving, critical‑thinking and communication skills.
• Ability to work independently on multiple projects in a fast‑paced environment.

Required skills

• SQL
• Power BI
• Microsoft Excel

What we offer

• Opportunity to work across diverse industries and client teams.
• Exposure to advanced analytics tools and continuous‑learning environment.