Spanish-speaking IT Support Agent (Cybersecurity)

About the role

We are looking for a Spanish‑speaking IT support agent to join our cybersecurity team in Nador. The role focuses on delivering first‑level technical assistance, handling remote requests and ensuring a high standard of customer service.

Key responsibilities

• Answer incoming calls, emails and chat requests, providing remote assistance.
• Apply best‑practice procedures to deliver first‑level support promptly.
• Perform remote clean‑ups and resolve issues on the first call whenever possible.
• Document incidents in the ticketing system and keep records up to date.
• Stay informed about evolving support processes and share relevant information.
• Maintain a positive attitude, high responsibility and adherence to operational standards.

Required profile

• Bachelor’s degree or higher in Computer Science, IT or a related field.
• Minimum one year of experience in a similar technical support role.
• Fluent Spanish with excellent written and verbal communication skills.
• Strong listening ability and service‑oriented mindset.
• Diligent, punctual, proactive and committed to continuous improvement.

Required skills

• Cybersecurity fundamentals.
• IT support and remote troubleshooting.

What we offer

• Competitive salary and performance‑based bonuses.
• 100 % paid training and rapid professional growth.
• Stable, evolving position in a pleasant work environment.
• Motivating development plan and ongoing challenges.