Tour Leader - Fes

About the role

This Tour Leader position leads and accompanies guests on tours and excursions across Fes and other destinations in Morocco. The role combines welcoming guests, sharing knowledge of Moroccan culture and history, coordinating logistics and keeping the company's reputation and safety standards.

Key responsibilities

• Welcome guests and deliver a professional, warm and engaging experience.
• Explain Moroccan culture, history, traditions, landmarks and local experiences.
• Coordinate daily tour schedules, transportation, activities, restaurants, accommodations and other suppliers, ensuring everything is ready before guests arrive.
• Handle guest questions, requests, complaints and unexpected situations professionally.
• Work with drivers, guides, hotels, restaurants, activity providers and the Operations team.
• Monitor service quality, report operational issues and ensure guest safety, following company operational and emergency procedures.
• Provide daily updates and reports to the Operations team and help with last-minute changes and problem solving.
• Create authentic social-media content showcasing destinations, activities, food and culture.

Required profile

• Previous experience as a Tour Leader, Tour Guide, Travel Coordinator or similar tourism role.
• Strong knowledge of Fes and Moroccan destinations, their culture, history and tourism experiences.
• Excellent English communication skills.
• Strong interpersonal and customer-service skills.
• A valid driving licence is an advantage, especially if the role includes driving.