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This job expired on 09/09/2026. It no longer accepts applications.
Administrator – Support & Operations (German Speaking)
HCLTech · Rabat
Job description
About the role
We are looking for an Administrator specialized in Support & Operations who is fluent in German to join our team in Morocco. The role involves independently handling support tickets, providing on‑call assistance and performing root‑cause analysis to ensure high customer satisfaction.
Key responsibilities
- Adhere to quality standards, regulatory requirements and company policies.
- Provide on‑call escalation support and conduct root‑cause analysis of issues.
- Maintain and update the knowledge base, train new analysts and coach team members.
- Resolve tickets independently within agreed SLA limits for volume and response time.
- Deliver positive customer experience and achieve high CSAT through first‑call resolution and minimal case reopens.
Required profile
- Strong attention to detail and ability to work autonomously.
- Excellent communication skills in German and English.
- Commitment to quality, compliance and continuous improvement.
Required skills
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HCLTech
Rabat
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