Application Support Specialist

About the role

Société Générale GSC is hiring an Application Support Specialist in Casablanca to join the Global Applications Support Team of Bernstein SG. You will support the Global Equity Research and Sales activities of the institutional sell-side Research business across Bernstein and Autonomous, reporting to the Head of International Sales and Research Technology. You will work with vendors and in-house development teams on CRM, research authoring and research distribution platforms, collaborating with teams across the US, Europe and Asia in a fast-paced front-office environment.

Key responsibilities

• Support daily CRM and research-authoring activities for Sales and Research users in a busy front-office environment.
• Maintain research subscriptions and entitlements for the institutional client base.
• Manage submissions to interaction aggregators used for client broker-vote tracking.
• Support other applications used by Sales and Research, including events platforms, mobile applications and related technology systems.
• Promote best practices and user adoption through direct engagement and training, maintaining training materials, help documentation and tips-and-tricks communications.
• Collaborate across departments to identify user needs and contribute to the implementation of new solutions.
• Implement data-quality controls to support reliable reporting and analysis.
• Work with vendors and development teams to coordinate application upgrades, testing and ongoing support.
• Diagnose operational issues in detail and resolve them with local, external and global teams.
• Document business processes, support procedures and troubleshooting guidance.
• Comply with risk, regulatory and internal policy obligations, including the Societe Generale Group Code of Conduct.

Required profile

• Strong application support experience.
• Fluency in English, written and spoken.
• Project coordination, stakeholder management, strong communication, problem-solving and a service-oriented mindset.

Required skills

• Salesforce expertise
• Advanced Excel
• Agile methodology
• JIRA proficiency
• Data quality and reporting skills
• Basic SQL and scripting knowledge