Arabic‑Speaking Customer Service Associate

About the role

As an Arabic‑Speaking Customer Service Associate at Carry1st, you will be the main point of contact for users in our Arabic‑speaking markets. You will resolve inquiries, troubleshoot technical issues, and ensure a smooth experience across our payment and marketplace platforms.

Key responsibilities

• Handle day‑to‑day customer issues, track inquiries and complaints, and provide timely resolutions.
• Identify transaction and fulfillment discrepancies, flag potential risks, and escalate complex cases to the appropriate internal teams.
• Collaborate with cross‑functional departments to improve workflows and operational excellence.
• Produce clear reports on customer‑service trends, insights, and recurring issues.
• Implement tactical changes to enhance the overall customer experience.

Required profile

• 1–2+ years of experience in an Arabic customer‑service role, preferably in e‑commerce or a high‑volume environment.
• Detail‑oriented with a proactive problem‑solving attitude.
• Flexible availability for day or night shifts.
• Fluent in Arabic and English.
• Familiarity with trends and user behavior in the MENA region.

Required skills

What we offer

• Fully remote work with an international team across 15+ countries.
• Opportunity to grow with a VC‑backed fintech startup.
• Equity ownership to share in the company’s success.
• Remote‑working allowance of $600 per year.
• Learning and development budget for courses, conferences, and training.
• Paid birthday leave.