Business Transformation Analyst – CPQ & Salesforce

About the role

Join Arrow ECS EMEA as a Business Transformation Analyst, focusing on the implementation and customization of core applications such as CPQ, Salesforce and ERP across the EMEA region.

Key responsibilities

• Gather, analyze, and document business and functional requirements through stakeholder workshops and process analysis.
• Analyze As‑Is / To‑Be processes, identify gaps, and recommend improvements, standardization and automation opportunities.
• Translate business requirements into clear BRDs and collaborate with IT on solution design.
• Review and validate FDDs to ensure alignment with approved business requirements.
• Define, manage and coordinate UAT and E2E testing, including test scenarios, defect management, and business sign‑off.
• Support deployment, go‑live, training, and post‑go‑live activities.
• Manage BA deliverables, risks, dependencies, and priorities across multiple initiatives.
• Build strong relationships with EMEA business and IT stakeholders across countries and functions.

Required profile

• 3‑4 years of experience in Business Analysis, Business Transformation, IT delivery, or a related role.
• Experience with CPQ, CRM, ERP, Salesforce or similar enterprise applications.
• Strong stakeholder management, communication, analytical and problem‑solving skills.
• Ability to work independently in a fast‑paced environment and manage multiple priorities.
• Fluent written and spoken English.

Required skills

• CPQ
• Salesforce
• ERP
• BPMN, Visio, ARIS (process modelling)
• Jira, Azure DevOps
• Microsoft Dynamics / Navision
• UAT and E2E testing

What we offer

• Full permanent contract with social benefits (CNSS, CIMR, health insurance).
• Collaborative and dynamic work atmosphere within an international organization.
• Opportunities for career development in a fast‑growing environment.