Customer Analyst

About the role

Lear is looking for a Customer Analyst to join its Kenitra plant. The role supports the automotive supply chain by handling customer orders, monitoring stock levels, and ensuring timely deliveries while maintaining high service standards.

Key responsibilities

• Receive and process customer orders.
• Track customer variations and manage backlogs.
• Interact with customers, providing product, account, and service information.
• Control finished‑goods stock and organize customer pick‑ups.
• Manage returnable packaging availability.
• Ensure delivery performance meets required levels and internal KPIs (Premium Freight, OTIF 100%).
• Monitor product changes, handle obsolete items and customer claims.

Required profile

• Bac+5 degree with at least 2 years of experience in the automotive industry.
• Ability to work in a high‑tempo environment and collaborate across functions.
• Solid understanding of supply chain and logistics processes.
• Effective communication skills in English and French.

Required skills

• Proficiency in all Microsoft Office applications.

What we offer

• Competitive salary and social benefits.
• Medical insurance and social security coverage.
• Transportation allowance and on‑site canteen.
• Paid vacations and flexible working hours.
• Access to learning and development programs.
• Opportunities to contribute to community initiatives.
• Meaningful work that impacts the automotive sector.