Customer Experience & Order Support Specialist
Benisouk · Casablanca et périphérie
Job description
About the role
We are seeking a Customer Experience & Order Support Specialist to own all English‑speaking interactions with our clients in Casablanca. You will guide customers from the first inquiry through order completion, ensuring every request has a clear next step.
Key responsibilities
- Respond to customer enquiries via email and phone in a professional, warm manner.
- Track each request until fully resolved, providing accurate updates.
- Assist customers before purchase, offering product guidance and personalized order advice.
- Coordinate with internal teams to obtain necessary information and follow‑up on orders.
- Maintain organized conversation records in HubSpot.
- Handle routine issues independently and escalate sensitive cases appropriately.
Required profile
- Excellent spoken and written English.
- Minimum three years of experience in customer experience, e‑commerce, retail or a similar field.
- Strong organisational skills and attention to detail.
- Ability to stay calm under pressure and make good judgments.
- Confidence speaking with international customers.
- Experience in interior design, furniture, home décor or premium e‑commerce is a plus.
Required skills
- HubSpot or a comparable customer‑service platform.
What we offer
- Full‑time, on‑site position in a growing e‑commerce brand.
- Opportunity to represent the Benisouk brand with intelligence, empathy and professionalism.
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Published 3 weeks ago
Expires 1 month from now
43 views · 2 interested
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Benisouk
Casablanca et périphérie
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