Customer Service Advisor – English Speaking for Luxury Brand

About the role

Join Foundever as an English‑speaking Customer Service Advisor for a prestigious high‑end retail brand operating in the United Kingdom. You will deliver top‑quality assistance to customers via phone and email, helping to maintain and enhance the brand’s reputation.

Key responsibilities

• Handle inbound and outbound customer inquiries through phone and email.
• Provide accurate information about products, services, and policies.
• Resolve issues promptly while ensuring a high level of customer satisfaction.
• Represent the brand positively and contribute to its image.
• Document interactions and follow up on open cases as needed.

Required profile

• Excellent command of English (spoken and written).
• Strong focus on customer satisfaction.
• Willingness to work full‑time on site.
• Previous experience in customer service or sales, preferably in a call‑center environment, is a plus.
• Bachelor’s degree in English Studies is a plus.

Required skills

What we offer

• Permanent contract (CDI).
• Social security and private health insurance.
• Transportation provided.
• Certified training programs.
• Language and performance bonuses.
• Inclusive workplace open to candidates with reduced mobility.