Customer Service Executive
Aramex · Casablanca
Job description
About the role
As a Consumer Customer Service Executive you will ensure excellent support across phone, email and chat, resolving inquiries and managing issues to maintain customer satisfaction and loyalty. You will also liaise with consumer protection service providers when needed.
Key responsibilities
- Respond promptly to customer inquiries via phone, email and chat.
- Resolve issues efficiently and escalate when necessary.
- Ensure compliance with consumer protection laws.
- Assist with shipments, changes and returns.
- Collect feedback to improve services.
- Maintain accurate records of interactions.
- Collaborate with commercial, operations and logistics teams.
- Participate in training to enhance skills.
- Meet performance targets (response time, resolution rate, satisfaction).
- Contribute to process improvements.
Required profile
- Bachelor’s degree in Business, Communications or related field (preferred).
- 1–2 years of customer service experience.
- Knowledge of consumer protection regulations.
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Published 2 days ago
Expires 1 month from now
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Aramex
Casablanca
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