Customer Service & Track-and-Trace Agent

About the role

Join LOGISTICS CLOUD as a Customer Service & Track-and-Trace Agent in Kenitra. You will be the main point of contact for clients, providing prompt answers to inquiries, monitoring shipment status, and ensuring a smooth communication flow between customers and internal teams.

Key responsibilities

• Respond to phone and email inquiries from customers in a professional manner.
• Track shipments, update clients on delivery status, and resolve any issues that arise.
• Maintain accurate records of interactions, shipment data, and customer feedback.
• Collaborate with logistics, customs, and operations teams to ensure timely resolution of service problems.
• Contribute to continuous improvement of customer satisfaction metrics.

Required profile

• Strong phone etiquette and professional communication skills.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Problem‑solving mindset with attention to detail.
• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
• Fluency in Arabic and French; English is a plus.
• Experience in logistics, freight forwarding, or supply‑chain environments is advantageous.

Required skills

• Proficiency with customer relationship management (CRM) tools.