Customer Support Specialist
inyad · Casablanca
Job description
About the role
inyad is looking for a Customer Support Specialist to increase the brand and product visibility by building relationships and communicating with potential customers through popular social media platforms. You will be responsible for answering customer questions as they come through email, chat, or phone, and for creating innovative ways to excite and engage customers.
Key responsibilities
- Answer customer questions via email, chat, phone, Facebook Messenger, WhatsApp and other messaging platforms.
- Respond to comments and inquiries on social media, coordinating with internal teams as needed.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Develop new engagement tools such as branching documentation, interactive email signatures, and proactive email campaigns.
- Maintain and update documentation related to customer support processes.
Required profile
- Strong ability to work both independently and as part of a team.
- Excellent written and oral communication skills in Classical Arabic, French, and English.
- Highly rigorous, punctual, and well‑organized.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Morocco.
Salary: Remote French Bilingual Customer Support Representative Based on 9 job offers in MoroccoSalaries by job title
Popular searches
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 4 days ago
Expires 1 month from now
15 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
inyad
Casablanca
Related job offers
-
Chef de Produit Junior
Auto Nejma Maroc S.A. Casablanca -
Consultant(e) Relations Presse & Relations Publiques
Tn'Koffee - Media and PR Casablanca -
Spécialiste en intelligence concurrentielle
LabelVie Casablanca -
Chef de Division – Gestion des adhérents
Fondation Hassan II du personnel du secteur public de la santé -
Stage Marketing Digital, Content, SEO & IA
Orchid Island Real Estate Marrakech