Director of Operations – Hotel

About the role

Functions as the strategic business leader of the property's Hotel Operations, overseeing areas such as Front Office, Recreation/Health Club, Housekeeping, Food & Beverage, and Engineering. The role works with department heads to develop and implement strategies that meet brand standards and drive financial performance.

Key responsibilities

• Develop and execute operational strategies aligned with the brand’s business strategy.
• Monitor financial performance, analyze service issues, and drive profitability.
• Lead revenue management, reviewing budgets, occupancy, rates, and controllable expenses.
• Oversee guest experience, handling feedback, complaints, and ensuring service excellence.
• Manage human resources activities, including performance reviews, staff communication, and policy enforcement.

Required profile

• 2‑year degree in Business Administration, Hotel & Restaurant Management or related field with 4 years experience, OR a 4‑year bachelor’s degree with 2 years experience.
• Proven ability to lead department heads and drive operational performance.

Required skills

• Strategic planning and execution.
• Financial analysis and budgeting.
• Revenue management.
• Guest service excellence.
• Human resources leadership.