Dutch-speaking Customer Service Agent – Tangier

About the role

Join a vibrant Dutch‑speaking support team in beautiful Tangier, providing top‑tier assistance for a well‑known international brand. This hybrid position combines office collaboration with the flexibility of remote work, allowing you to deliver exceptional customer experiences in a dynamic, multicultural environment.

Key responsibilities

• Handle inbound and outbound customer communications with professionalism and empathy.
• Provide solution‑oriented support, answering a wide range of inquiries.
• Process administrative and technical requests accurately.
• Schedule and coordinate appointments for field technicians.
• Deliver clear information on services, policies, and procedures.
• Assist technicians remotely during interventions and plan installation logistics.
• Dispatch tasks, monitor ongoing operations, and suggest process improvements.
• Collaborate with team members to maintain best practices.

Required profile

• Fluent in Dutch (spoken and written) with a good command of English.
• Professional mindset with strong attention to detail.
• Excellent communication, multitasking, and problem‑solving abilities.
• Comfortable working varied shifts, including evenings, Saturdays, and holidays.
• Team player who can also work independently.

Required skills

What we offer

• Permanent contract with clear career progression.
• Multicultural, 100% Dutch‑speaking work environment.
• Comprehensive training from day one.
• Premium private health insurance for you and your family.
• Team events, parties, and incentive programs.
• Free group fitness and sports classes.
• Access to a premium language learning platform.
• Relocation assistance, including partial flight reimbursement.
• Referral bonuses for successful hires.